1. Passenger Information
To proceed with the reservation, at RAINBOW MOUNTAIN VIP we will request personal information, which will be used in a strictly confidential manner for the aforementioned purposes:
Full name.
Birthdate.
Nationality.
Gender.
Food requirements.
Medical condition (essential for adventure tours).
Copy of your passport (if you book with a passport that is about to expire, you must provide the updated copy of the passport as soon as you have it).
2. Initial Payment and payment methods
To confirm the reservation of any of our services, you must make an initial payment of 50% of the total price of the requested service (this is not refundable under any circumstances). Here are our payment methods:
Payments through our website with the following cards: VISA, Mastercard, American Express, Diners Club.
Online payments through PAYPAL.
Payments through Western Union or Money Gram agents.
Deposits through bank transfer.
Commissions: All payment methods generate commissions, which vary depending on the modality. Therefore it is important to emphasize that it is the customer who will bear the costs of them.
Rates in dollars: All rates are expressed in US dollars and include taxes and rates applicable to foreign tourists and Peruvians not resident in Peru.
Reservation confirmation: Once we receive your personal information and 50% payment for the requested services, we will send you an email within 24 hours with the Confirmation Form (this document will include all the details of the contracted service).
3. Payment of the balance or remainder
The outstanding balance must be paid upon arrival in the city of Cusco or before the start of services and at our central office.
Failure to pay the outstanding balance will make it impossible for you to participate in the contracted services (in no case will the company make any refund of the initial payment).
4. Tourist Tickets and Train Tickets
All tourist tickets and / or train tickets are entirely non-refundable.
5. Modifications of ITINERARIES by the client
Any type of modification by the client generates penalties which will be assumed by the same client.
It is important to emphasize that with respect to tourist tickets, train tickets and income to the Inca Trail, no modification is allowed for any reason.
Nor is the change of ownership of the service allowed.
6. About the INCA TRAIL tours and alternative HIKING
MODIFICATIONS: Changes of date, ownership, route and others concerning the Inca Trail, are not feasible and are not refundable in any way.
7. Cancellations by the client.
In case of requesting the cancellation of any service up to 30 days before the start of the tour, a 50% refund of the initial payment will be made. Therefore, if a refund is requested 29 or less days before the start of the contracted tour, NO refund or refund is applicable.
The following services: the Inca Trail, tourist tickets and / or train tickets, do not apply to cancellation or refund.
8. Responsibilities of the Passenger or Client
It is the passenger’s responsibility to provide reliable information in order to proceed with reservations.
It is mandatory that the client bring the passport or travel document with which he made the reservation.
For cases of hiking and / or adventure tours, it is essential that clients over 65 have a medical certificate of good health.
It is highly recommended to have travel insurance before leaving your country. Check with your agent.
If the passenger shows the following signs: drunkenness, use of toxic substances, mental disorders. For security measures, we reserve the right to suspend the contracted service.
In case the client fails to comply with the established itinerary and this causes delays, losses or other inconveniences, the client will be responsible for them….
There will be NO possibility of reimbursement when the services are in full development and on a regular basis, and the client, by his own will, decides not to continue with them.
For more information, we recommend reading our commitment to responsible tourism.
If the passenger comes with minors, they will have to present the necessary documents of the minor (DNI or Passport of the minor, DNI or passport of the father or mother).
Also, as a requirement to travel with a minor, it will be necessary to present a notarized letter certified and signed by the notary and by the parents (This authorization is valid for 90 days and must be delivered to the Peruvian immigration authority to allow the departure from the child’s country and is valid only once.)
9. ways to suspend the activity and / or service
The following are the ways to suspend the activity in the contracted services.
Social problems (stoppages, strikes)
Health conditions not suitable for the passenger
Conditions for intake of alcohol and / or toxic substances
Emergency zone decreed by the state or competent body
Mutual agreement with the client
Leaving the group by the client
Natural disasters
10. About Travel Insurance
In RAINBOW MOUNTAIN VIP we care about the welfare of our customers; Therefore, we have implemented our risk minimization policy in which we recommend reviewing more about the advantages of having Travel Insurance as well as taking the following precautions:
RECOMMENDED FOR CULTURAL ACTIVITIES: Because the physical requirement in the development of these tours is not extreme, we recommend that you purchase travel insurance that has medical coverage for cancellations and delays.
MANDATORY FOR ADVENTURE ACTIVITIES: Knowing the implications on the different routes (climatic conditions, physical requirements, adaptation to geography, and others) is that we require the purchase of travel insurance on a mandatory basis, the same that offers medical coverage, evacuations, cancellations, delays and others.
Additionally for people suffering from pre-existing diseases (hypertension and other cardiovascular diseases, locomotor system problems, diabetes, asthma, history of altitude sickness, people suffering from acrophobia or panic at heights and others) should come with evaluation medical from their place of origin and with the relevant medication.
Remember that both medicine and insurance are preventive